![virtual remote assistant salesforce virtual remote assistant salesforce](https://i.pinimg.com/474x/66/8e/fc/668efc6841b900ca29df8259f7d2574a.jpg)
With advanced remote support software, an agent or technician can see a customer’s physical environment in real time through their smart device or by screen sharing and guide them using Augmented Reality (AR), which displays on-screen graphical information over the object that needs service. Remote support empowers contact center agents and field service technicians to solve a customer’s problem through virtual real-time, guided interaction. The solution is a real-time, interactive video support and screen sharing technologies that can be deployed in Salesforce Service Cloud and Salesforce Field Service that enables visual customer assistance to facilitate customer service or support from anywhere, anytime, without the need for physical contact or high bandwidth connections. The Visual Remote Assistant addressing safety concerns that both customers and employees have about in-person services in this post-COVID world. Many things in life still require an in-person service, but digital technology has created immense opportunities to create efficiencies in this space and companies are only just starting to wake up to the possibilities. Internet connections still go down, homes still need refrigerators, and washing machines still require maintenance. Although we’re in the midst of a global pandemic, the world has not stopped turning. One such solution that is helping to bring down the barriers for customers when interacting with institutions on digital channels is Salesforce’s Visual Remote Assistant, created in collaboration with TechSee, the leader in intelligent visual assistance.
#VIRTUAL REMOTE ASSISTANT SALESFORCE FULL#
Digital technology has developed so much recently, but most companies are not yet taking full advantage of it. It’s never been more important to be able to interact with your customers and meet their expectations online, not to mention making sure that there is no drop in the standard of such service whilst delivering it via digital channels.Īn innovative approach that some pioneering companies are using is to expand their remote assistance functionality - that is, being able to service a customer remotely rather than in-person. Customers have been conditioned by the likes of Amazon, Netflix and Uber to have a seamless and personalised experience on digital channels, and other companies are expected to meet this new bar. People are embracing digital channels like never before.Īt the same time, years of steady online services adoption has made customers increasingly demanding when it comes to what they should be able to achieve on digital channels.
![virtual remote assistant salesforce virtual remote assistant salesforce](https://qtxasset.com/fiercetelecom/1603809500/techsee_digital_technician_2_2.jpg)
![virtual remote assistant salesforce virtual remote assistant salesforce](https://www.labelsandlabeling.com/sites/labels/lnl/files/news/macdermidd.jpg)
Online services are one of the few beneficiaries of the COVID world, and with many people still worried about going places and visiting stores in person, this has been the final push in persuading them to do things online that they otherwise would have visited a store or branch to do.ĭespite steady growth over the last 20 years, eCommerce sales surged during COVID with a 30 percent growth in Israel alone between 20 according to eCommerceDB, even bigger than the global average of 26 percent growth. The COVID pandemic hit like a juggernaut, upending many businesses and forcing others to pivot and adapt to their environment faster than ever. If the last twelve months has taught us anything it’s that things can change quickly.